Frequently Asked Questions

Orders and Delivery

What are the delivery times?

We process and ship all orders within 1 to 2 business days. Delivery times vary depending on your location:

• Abidjan delivery / THE NEXT DAY

Can I track my order?

Yes! As soon as your order is shipped, you will receive a tracking number to follow your package in real-time.

What are the delivery fees?

We offer free delivery for all orders over 15000. For smaller orders, delivery fees are calculated automatically during checkout.

Returns and Exchanges

What is your return policy?

We accept returns within 30 days of receiving your order. Items must be unworn, unwashed, and with their original tags.

How do I make a return?

Contact our customer service at contact@maisonkhady.com to obtain a return authorization. We will provide you with all the necessary instructions.

Do you offer exchanges?

Yes, we offer exchanges for a different size or color. Contact us to arrange an exchange.

 

Customer Service

How can I contact you?

You can contact us by email at contact@maisonkhady.com or via our contact form. Our team will respond within 24 hours.

Do you have a physical store?

Currently, MAISON KHADY is an exclusive online store. This allows us to offer you the best prices and a wider selection.